Hey everyone! We've paused new orders to keep current fulfillment on schedule. Here's some additional info with FAQs:

1. What? Why?

We pause new orders when the fulfillment queue grows long. This ensures existing orders ship faster!

While we can't control how long USPS takes after we drop a package off, we want to get your package to the post office quickly.

2. How do I know if you're open and taking orders right now or not?

The shopping cart will prevent checkout when the store is paused. You can also view the current status at the top of our Updates page.

In the meantime, you can also use the Wishlist feature to save items you want to order.

3. Can I be notified when the store re-opens?

We don't have notifications sent when the store re-opens. It's rarely closed for more than a few days at a time, and you'll generally be able to see a "reopening by" date on the Updates page.

4. How long are you taking to ship? Does this affect transit time?

The reason that we do temporarily closures is so shipping time for existing orders isn't affected.

Most orders ship within 48 hours, and all orders ship within 3 business days. You may not receive a shipping email until the next business day after it ships, based on certain Shopify settings.

We have no control over transit time after a package is dropped off at the post office. But if USPS does lose your package in transit, we'll take care of you!

5. If I'm fine waiting longer for it to ship, can I place an order now?

To keep fulfillment moving for all orders, we don't take new orders during a pause.

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Note from Wes, founder of DecantPlanet:

Thanks so much for being part of DecantPlanet! Even when the store is temporarily closed for new orders, we're still working every day fulfilling existing orders, decanting, sourcing inventory and supplies, and more. Check back soon!