Shipping - USA:
USPS Ground Advantage Shipping: $4.99
USPS Priority Mail: $10.99
Free Ground Advantage shipping over $50!
How fast do you ship?
Most orders ship within 48 hours! We've never taken longer than 3 business days to ship any order.
When we get too backed up with orders, we temporarily close the cart to ensure that all existing orders continue to ship quickly. (You can read more about that here!)
Orders typically take between 4 and 8 days to arrive after shipping, but USPS can sometimes take longer in transit. After we drop off the packages at the post office, we have no control over how long USPS takes, and we don't have access to any additional info than the tracking page shows.
You should see an initial tracking update when the package is dropped off at USPS within a few days of your order. After that, if it's been more than 13 days without an additional tracking update, feel free to contact us! If it's been less than that, USPS won't accept inquiries yet.
What if my package is lost or marked as delivered but I don't see it?
If your package tracking hasn't updated in over 13 days, feel free to reach out and we'll replace or refund your order! USPS requires 14 days since the last tracking update before a they'll accept any "lost package" claims.
If an order is marked as delivered by the mail carrier, USPS will not allow us to file a claim, so we cannot refund or replace the order.
We don't automatically add signature confirmation for orders under $150 because we recognize that it can be inconvenient if you're not home. However, we will gladly add shipping confirmation to any order upon request!
If you do not request shipping confirmation and the mail carrier marks the order as delivered, then it isn't eligible for a refund or replacement. (This only applies to orders marked as delivered - we will always replace or refund a package that doesn't get marked as delivered!)
Where do you ship from?
Los Angeles, CA.
Shipping - International:
Outside of the USA, we also ship (samples only) to Canada. Shipping to Canada is $19.99 USD. Shipping to Canada is free for overs over $150 USD. We generally ship via USPS, which can take between 1 and 4 weeks to arrive. If you'd like a faster shipping speed or UPS, email us ASAP after placing your order and we can update the shipping!
If you are outside of the USA, please be aware that you may be charged customs and duties fees/taxes by your local government and/or postal services (including UPS customs brokerage charges). We have no control over customs fees - if you have any concerns about potentially owing those fees, please don't order.
We previously shipped to many more international countries, but are no longer able to. We really wish we could! Fragrance shipping laws continue to become stricter, and we've seen too many people upset about customs fees.
Returns
What if my item arrives damaged?
If you have a problem with your order, we'll do our best to make it right! If your order arrives damaged, send a photo of the broken item(s) to contact@decantplanet.com within 7 days of receiving the package, and we'll refund you.
What if I change my mind?
We don't accept returns in an "I changed my mind" way for two reasons:
1. Fragrance preferences are very personal, and not every scent is going to be loved by all. We encourage you to buy a small sample size before considering a full bottle, because you might not like the scent.
2. Our commitment to ensuring that we never sell a fake is strict, and based on solely buying from highly reputable distributors. If we were to accept a return, we would not be able to re-sell it with 100% certainty that it was the same legitimate fragrance we shipped. (Scammers make extremely convincing fakes these days!)
Again, the above items only refer to returns in the sense of "I changed my mind and decided I don't want this anymore." If there's a problem with any items in your order, that's a different story and we'll do whatever we can to remedy it!
Cancellations
Can I cancel an order?
You're welcome to cancel any order that hasn't been packaged yet. To request a cancellation of a pending order, email us at contact@decantplanet.com with your order number, and we'll let you know if it's been packaged yet. If it hasn't, we'll cancel the order and refund you ASAP!
Other Notes
Please check the FAQs before placing an order, where you can see examples of what each decant size looks like.
Thanks!