Shipping - USA:
USPS Ground Advantage Shipping: $4.99
USPS Priority Mail: $10.99
Free Ground Advantage shipping over $50!
How fast do you ship?
As of early January 2025, after closing for a week, we got a huge influx of orders - so orders may take up to 4 days to ship right now. (Normally most orders ship in 24-48 hours!)
Orders typically take between 4 and 8 days to arrive after shipping, but USPS can sometimes take longer in transit. After we drop off the packages at the post office, we have no control over how long USPS takes, and we don't have access to any additional info than the tracking page shows.
What if my package is lost or missing?
If the mail carrier loses your package, we'll fully replace or refund your order - even if the mail carrier doesn't refund us! If your package tracking hasn't updated in over 8 days, feel free to reach out and we'll file a claim with USPS (or whichever mail carrier it is) to confirm if they lost it, and keep you in the loop.
If an order is marked as delivered by the mail carrier, we cannot reimburse or refund as it's not eligible for USPS claims, and is often an issue of the package being stolen after delivery. If you'd like signature confirmation on your order, feel free to email us (contact@decantplanet.com) after you place your order and we're happy to add it!
Where do you ship from?
Los Angeles, CA.
What if my package is lost or missing?
If the mail carrier loses your package, we'll fully replace or refund your order - even if the mail carrier doesn't refund us! If your package tracking hasn't updated in over 8 days, feel free to reach out and we'll file a claim with USPS (or whichever mail carrier it is) to confirm if they lost it, and keep you in the loop.
If an order is marked as delivered by the mail carrier, we cannot reimburse or refund as it's not eligible for USPS claims, and is often an issue of the package being stolen after delivery.
Shipping - International:
Outside of the USA, we also ship (samples only) to Canada. Shipping to Canada is $28 USD (we mostly use UPS, but if we do USPS and it costs less we'll refund you the difference!) or free for overs over $150 USD.
We previously shipped to many more international countries, but are no longer able to.
Returns
What if my item arrives damaged?
If you have a problem with your order, we'll do our best to make it right! If your order arrives damaged, send a photo of the broken item(s) to contact@decantplanet.com within 7 days of receiving the package, and we'll refund you.
What if I change my mind?
We don't accept returns in an "I changed my mind" way for two reasons:
1. Fragrance preferences are very personal, and not every scent is going to be loved by all. We encourage you to buy a small sample size before considering a full bottle, because you might not like the scent.
2. Our commitment to ensuring that we never sell a fake is strict, and based on solely buying from highly reputable distributors. If we were to accept a return, we would not be able to re-sell it with 100% certainty that it was the same legitimate fragrance we shipped. (Scammers make extremely convincing fakes these days!)
Again, the above items only refer to returns in the sense of "I changed my mind and decided I don't want this anymore." If there's a problem with any items in your order, that's a different story and we'll do whatever we can to remedy it!
Cancellations
Can I cancel an order?
You're welcome to cancel any order that hasn't shipped yet. To request a cancellation of a pending order, email us at contact@decantplanet.com with your order number, and we'll let you know if it's been shipped yet. If it hasn't, we'll cancel the order and refund you ASAP! Heads up, we ship quickly.
Other Notes
Please check the FAQs before placing an order, where you can see examples of what each decant size looks like.
Thanks!