FAQs

Here is what the 1ml sample vial looks like. (We use several different container sizes for the vials, both under 2" in height, but the same amount of liquid in either.)

Here is what the 5ml spray looks like.

Here is what the 2ml spray looks like.

Here is what the 10ml spray looks like.

Sometimes we also sell samples in other sizes, but the product listing will always specify if it's a spray or sample vial.

Sample vials/atomizers will not usually be full to the top, as it's based on the amount of liquid (often in larger vials).

If you have a problem with your order, we'll do our best to make it right! If your order arrives damaged, send a photo of the broken item(s) to contact@decantplanet.com within 7 days of receiving the package, and we'll refund you ASAP.

However, we don't accept returns in an "I changed my mind" way for two reasons:

1. Fragrance preferences are very personal, and not every scent is going to be loved by all. We encourage you to buy a small sample size before considering a full bottle, because you might not like the scent.

2. Our commitment to ensuring that we never sell a fake is strict, and based on solely buying from highly reputable distributors. If we were to accept a return bottle, we would not be able to re-sell it with 100% certainty that it was the same legitimate bottle we shipped. (Scammers make extremely convincing fakes these days!)

Again, the above items only refer to returns in the sense of "I changed my mind and decided I don't want this anymore." If there's a problem with any items in your order, that's a different story and we'll do whatever we can to remedy it! You're also welcome to cancel any order that hasn't been packaged yet.

Most orders ship within 48 hours! We've never taken longer than 3 business days to ship any order.

When we get too backed up with orders, we temporarily close the cart to ensure that all existing orders continue to ship quickly. (You can read more about that here!)

Orders typically take between 4 and 8 days to arrive after shipping, but USPS can sometimes take longer in transit. After we drop off the packages at the post office, we have no control over how long USPS takes, and we don't have access to any additional info than the tracking page shows.

You should see an initial tracking update when the package is dropped off at USPS within a few days of your order. After that, if it's been more than 13 days without an additional tracking update, feel free to contact us! If it's been less than that, USPS won't accept inquiries yet.

Yes! We only sell 100% authentic fragrances. Being so passionate about fragrance ourselves, we would never consider doing otherwise. We even recycle instead of re-sell the bottles we decant to make sure they aren't used for fakes.

Our decants contain the fragrance from the genuine bottle - just rebottled, repackaged and distributed by DecantPlanet LLC in Los Angeles. We have no affiliation, connection, or association with the manufacturers or brand owners of any fragrance. We buy the bottles ourselves!

There are two reasons you might encounter this:

1. We created product pages for every fragrance that we've ever tried. People can vote on which products we should stock next via the "notify me when restocked" feature. We monitor requests, and try to stock products that people ask for!

2. In addition to our regular stock, we also sell extras from our personal collections. These will often be one-offs or rare and limited edition fragrance samples.

You can view all In Stock items here, or select "Availability" when viewing product results, and select the "in stock" checkbox in the pop-out.

Here's our guide to three different ways you can use them!

If your package tracking hasn't updated in over 13 days, feel free to reach out and we'll replace or refund your order! USPS requires 14 days since the last tracking update before a they'll accept any "lost package" claims.

If an order is marked as delivered by the mail carrier, USPS will not allow us to file a claim, so we cannot refund or replace the order.

We don't automatically add signature confirmation for orders under $150 because we recognize that it can be inconvenient if you're not home. However, we will gladly add shipping confirmation to any order upon request!

If you do not request shipping confirmation and the mail carrier marks the order as delivered, then it isn't eligible for a refund or replacement. (This only applies to orders marked as delivered - we will always replace or refund a package that doesn't get marked as delivered!)

If your order arrives damaged, send a photo of the broken item(s) to contact@decantplanet.com within 7 days of receiving the package, and we'll refund you ASAP!

We package fragrances very securely, and we have a rate of less than 1 in 1,000 orders reporting any leak or damage. We also wrap parafilm around sprayer caps to prevent leaks in transit.

Yes! You're welcome to cancel any order that hasn't been packaged yet. If you'd like to cancel an order, email us at contact@decantplanet.com with your order details, and we'll let you know if it's been packaged yet. If it hasn't, we'll cancel it and initiate a refund right away!

We ship from Los Angeles, CA.

We ship anywhere in the USA, where USPS Ground Advantage shipping is $4.99, or free for orders over $50! We also offer Priority Mail shipping for $10.99.

Outside of the USA, we also ship (samples only) to Canada. Shipping to Canada  is $19.99 USD for orders under $150 USD. Shipping to Canada is free for overs over $150 USD.

We previously shipped to many more international countries, but are no longer able to. We really wish we could!

For more info on shipping costs, check out our Shipping & Return Policy.

Between the packaging and shipping, fragrance is not always an environmentally-friendly industry, and we want to do whatever we can to counteract that.

We buy carbon offset credits from a great nonprofit called COTAP. They reduce carbon emissions through certified forestry projects in less developed regions, which also create earnings for rural farming communities.

DecantPlanet has no affiliation, connection, or association with the manufacturers or brand owners of any fragrance. Often we have decants made from our personal collection, or one-offs! Every fragrance sample we sell is authentic, just rebottled, repackaged and distributed by DecantPlanet in Los Angeles.

We're careful when decanting/labeling samples, to ensure that everyone always gets the fragrance they want - and perfumers' work doesn't get mislabeled!

We don't choose which fragrances to decant by which will make the most money. Everything we decant is either because it's going in a Best Of collection, or someone asked us to add it.